Protect your organisation from the issues you can’t afford to miss
Every call, meeting and message can provide an early warning that something needs attention.
The challenge is identifying risks, missed opportunities and operational issues before they impact customers, services or compliance.
Tiger Prism Proactive Alerting continuously monitors communications activity and automatically notifies the right people when predefined conditions are met.
How quickly would you know if customer calls were being missed? Could you identify suspicious activity before it becomes a problem? Are service levels slipping without anyone noticing?
With real-time notifications and automated monitoring, teams can identify issues sooner, respond faster and protect the business from avoidable disruption.
Gain visibility into communications activity that requires attention
Important events can easily be overlooked when organisations rely on periodic reports or manual monitoring.
Tiger Prism Proactive Alerting monitors communications activity across your environment and automatically triggers notifications when defined thresholds, conditions or patterns occur.
From missed customer calls and unusual activity to operational exceptions and compliance concerns, proactive alerts help teams identify issues earlier and take action before problems escalate.
Identify risks and opportunities sooner
See the communications events that matter most without constantly reviewing reports or dashboards.
Are important customer calls being missed?
Could unusual activity indicate fraud or misuse?
Which teams are experiencing service issues?
Where are operational thresholds being exceeded?
Which events require immediate investigation?
How quickly are emerging problems identified?
Stay ahead of communications risks and operational issues
Instead of discovering problems during report reviews, Proactive Alerting helps organisations respond as events occur.
Set rules that monitor communications activity, trigger notifications and escalate important events automatically.
Whether you’re protecting customer service levels, supporting compliance monitoring or investigating suspicious behaviour, alerts ensure the right people receive the right information at the right time.
This gives teams greater visibility, reduces risk and helps prevent minor issues becoming major problems.
…Tiger Prism has helped transform the way we measure fraudulent activity. It’s so easy to use and the proactive alerts have been invaluable. We want to keep utilising Tiger’s tools to load more phone numbers, keep triggering vital results and, ultimately, future-proof our business.”
Turn proactive monitoring into informed action
Configure alerts that help teams identify risks earlier, respond faster and improve operational visibility.
Monitor
Track communications activity continuously against predefined rules, conditions and thresholds.
Monitor alerts such as:
Notify
Automatically notify the appropriate users when important events occur.
Notification options include:
Respond
Transform visibility into faster decision-making and issue resolution.
Common outcomes include:
